Service

Abu Garcia® Support

Whether your product is under warranty or not, we are here to help you get back out on the water.

What to do if your product is under warranty?

REELS UNDER WARRANTY:

Reels requiring warranty consideration should be sent postage paid to the Abu Garcia Factory Service Department or to an Abu Garcia Authorized Warranty Service Center. In the event your reel is under warranty, it will be repaired or replaced and shipped back to you for no additional charge.

In the U.S. & Canada
Abu Garcia Customer Service
1900 18th Street
Spirit Lake, IA 51360
(800) 228-4272
abugarcia@purefishing.com

Alternatively you can send your reel to one of our other Authorized Service Centers:

Package your reel carefully to avoid damage. We suggest sending your reel via UPS or Fed-Ex (keep the tracking number). If you would rather send your reel by mail, remember to insure your package.

Send the following items along with your reel:

RODS UNDER WARRANTY:

If your rod is within the original warranty period (3 years from the date of purchase for manufacturer defects), we will need to inspect your rod to determine the nature of the break.

In order to file a warranty claim and/or replacement claim we ask that you provide us with the following:

  • Photograph of the actual break
  • Photograph of the model number (located above the handle/opposite side rod)
  • Photograph of the brand and model (located above the handle)
  • Photograph of the rod as a whole
  • A copy of your receipt (if within warranty period)
  • Your contact information (daytime phone number along with your full name and physical address for UPS return delivery - we cannot return to a Post Office Box).

There is a $9.95 shipping and processing fee per rod when replacing rods older than 30 days; however, this is determined on a case to case basis.

Please contact our customer service dept. at 1-800-228-4272 Monday-Friday 8:00am-6:00pm EST with your credit card information to finalize your warranty/replacement order and/or should you have any further questions.

What to do if your product is out of warranty?

REELS OUT OF WARRANTY:

Even when your reel is no longer under warranty, we are here to help. Reels out of the warranty period may be shipped postage paid to the Abu Garcia Factory Service Department or to an Abu Garcia Authorized Warranty Service Center. Also, be sure to check out our troubleshooting tips for solutions to common problems.

Out of Warranty Pricing

  • Low Profile baitcast = $24.95 + parts + S&H
  • Round baitcast = $21.95 + parts + S&H
  • Spinning = $19.95 + parts + S&H
  • Spincast = $17.95 + parts + S&H
  • Fly = $17.95 + parts + S&H

S&H is $9.95 + $1.00 for each additional reel.

In the U.S. & Canada
Abu Garcia Customer Service
1900 18th Street
Spirit Lake, IA 51360
(800) 228-4272
abugarcia@purefishing.com

Alternatively you can send your reel to one of our other Authorized Service Centers:

Package your reel carefully to avoid damage. We suggest sending your reel via UPS or Fed-Ex (keep the tracking number). If you would rather send your reel by mail, remember to insure your package.

Send the following items along with your reel:

RODS OUT OF WARRANTY:

Rods not covered under warranty can still be submitted for replacement for a nominal fee. Please contact our customer service department for more information

In the U.S. & Canada
Abu Garcia Customer Service
1900 18th Street
Spirit Lake, IA 51360
(800) 228-4272
abugarcia@purefishing.com